When Karen Carlson and Gail Braun opened Grand River Physical Therapy in Ionia, Michigan, their mission was twofold: Provide great patient care in a traditionally under-served community, and do it in a way that left them time for their families. Within weeks, they were swamped with full schedules, and their lone receptionist was turning away business. Eventually, they partnered with Clinicient and have seen steady improvement ever since.
- Increased first pass payment rate to 92%
- Reduced cancellation and no-show rate to 4%
- Streamlined their office workflow
- Improved their bottom-line using data analytics